Bringing out the best in all of us by going beyond customer expectation through “Total Quality Management (TQM)”.

Having set the Vision our missions are:

a. ICCT will continue to strive for prospective growth in order to expand and become a World Class Call Center company with branches through out the country.

b. Emphasis on employee development, operational and service excellences to ensure that we are the trainer and Call Center of choice in the country.

c. To work together as a team to anticipate and address work force issues to create a supporting environment where all employees have an opportunity to achieve their potential.

Our Objectives are:

a. Produce Skilled Human Resource for Call Center Industry and create enormous employment opportunities for educated youths.

b. Continuous Innovation and Development.

c. Service through Honor and Justice.

d. Progressiveness in Attitude.

e. Significant contribution to the growth of national GDP.

f. Social Enhancement with Committed Responsibilities.


The Strengths (Tangible)

a. Located at the heart of the Capital where communication is easy from every direction.

b. Number of students taking training at ICCT is increasing steadily.

c. Present infrastructure (including the expanded set up) is enough to withstand the upcoming student pressure.

d. Institute portion of the company is in business since 2006 and has earned good reputation as pioneer in this line.

e. All Directors are dynamic, committed as well as well experienced in the industry and capable of leading the company through any situations. Spectacular quality of them is that they work hard and to remain up-to-date.

f. Our faculties are experts as well as experienced in their own field.

g. Directors generally responds personally to all customer complaints

h. ICCT has little overhead, so can offer good value to customers.

i. Direct association of the ICCT with foreign experts.

j. We have established a strong working channel with foreign companies.

k. Many of our graduates are well placed at national/multinational companies.


The Strengths (Intangible)

a. As pioneer in this sector we have a strong recognizable reputation.

b. We can be well considered as market leader as training provider?

c. Excellent mutual understanding between the Directors enables to adjust direction quickly if the existing approach seems inadequate.

d. We have good relationship/ Goodwill with our customers.

e. We have a positive relationship with our employees.

f. Existence of limited service solution providers or competitors.